Customer Support

If any questions or issues arise while using our site, please contact us as soon as possible! However, if you have any technical difficulties or have a question that may have already been answered in our FAQs below.

Please visit the links below to cancel your membership or check your billing status.
For CCBillEU Customer -

When you signed up to the website you should have received a email from one of our billing processors EPOCH or CCBILL. If you are not sure who processed your payment please send us your email with your username you choose to signup to the website.

Mainly we have two type of memberships, recurring and non-recurring membership. For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime. For non-recurring membership,you won't be automatically renewed: it means that you have to take care of your monthly payments or otherwise you'll be automatically cancelled at the end of the month.

No, However you can now pay for JAVModel membership by trading a YOP gift card. Instant access, 100% anonymous, no credit card required, just using your paypal account to purchase the gift card. Redeem Gift Card

  • You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links above - we do not process credit cards and cannot assist with this issue directly.
  • You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.
  • You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.
  • You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process.

Your account will be blocked if there are more than 5 failed logins within 10 minutes. We do this to prevent fraud and to secure your account.

Actually there is no restriction to use our site, The only restriction is YOUR ACCOUNT CANNOT BE SHARED. If our system suspect your account being shared. For example - access our members area in USA at 3.00PM and access again in London at 4.00PM. Our system will block your account at once. All you need to do is to contact us to restore your account.

Please go to our Forgot Password Page to reset your password.

It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.

No, You can DOWNLOAD as many videos as you want.

Yes!! You get access to our mobile website with your same javmodel pass! Just go to from your mobile phone or tablet, login and enjoy all of your favorite videos and JAV Stars - you can access the entire JAVModel network wherever you are!

Due to Japanese law all adult movies are censored. However, if you like the uncensored video, you can join our great partner site JapanHardcoreMovies

If you're on a PC, right click on the "Download" link and choose the "Save Target As" option. On a Macintosh, hold when you click on the link. However, if you are using smart phone or tablet, there is no download options, you can only stream the video online.

We have servers almost in every corners in the world. Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 50 KB/sec) from us but not from other sites, then you're experiencing this problem.

Make sure you have the latest version of Windows Media Player. If it's not working, try uninstalling and reinstalling Windows Media Player, and then rebooting your computer. If it still doesn't work, most likely your registry has been corrupted by a virus, spy ware, or some other video playback program you installed. You will need to contact a local service technician to help diagnose your problem.

We don't allow download mamager now since we have servers in almost every corners around the world, the download speed is superb. Download manager will hurt our servers and it is not necessary.

Streaming movies require that you have nothing on your PC/Tablet/Smart Phone or network that interferes with the communications between our streaming servers and your computer. If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.

Couldn't find what you are looking for?

Still not find an answer? If any questions or issues arise while using our site, please contact us as soon as possible! Don't let a question go unanswered - remember, we're here to help you!

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Easy to cancel membership, No plugin members areas, No lies, No fraud and all the other crap.

No Limitation JOIN NOW

WATCH as many videos as you can, DOWNLOAD as many videos as you want, keep all of the videos you download forever!

Mobile-Ready JOIN NOW

Just go to from your mobile phone or tablet, login and enjoy all of your favorite videos and JAV stars