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Customer Support

FAQ

Popular Questions
Getting Started - Billing Support
How can I cancel my membership?

Please visit the links below to cancel your membership or check your billing status.

For CCBill Customer - https://support.ccbill.com

Does my membership auto-renew?

Mainly we have two type of memberships, recurring and non-recurring membership. For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime. For non-recurring membership,you won't be automatically renewed: it means that you have to take care of your monthly payments or otherwise you'll be automatically cancelled at the end of the month.

Do you accept Paypal?

You can now pay for JAVModel membership by trading a YOP gift card. Instant access, 100% anonymous, no credit card required.

Just using your paypal account to purchase the gift card at HKEGX.

Then you can Redeem the Gift Card here. to activate your membership instantly.

Login Quesations
My account was blocked, Why?

Normally your account will be blocked in the below cases.

If there are more than 5 failed logins within 10 minutes.

If our system detects multi users login.

We do this to prevent fraud to secure your account and please contact us to restore your account below.

Can I share my JAVmodel membership?

Actually there is no restriction to use our site, The only restriction is YOUR ACCOUNT CANNOT BE SHARED. If our system suspect your account being shared. For example - access our members area in USA at 3.00PM and access again in London at 4.00PM. Our system will block your account at once. All you need to do is to contact us below to restore your account.

I forgot my password, what can I do?

Please go to our Forgot Password Page to reset your password.

I just signup and have not received my username and password, why?

It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.

Site Questions
Does your site have download limit?

No, You can DOWNLOAD as many videos as you want. But please do not download two or more files in tha same time, otherwise our system may treat as an attack and block your account.

Can I access JAVMODEL.COM from my phone or tablet?

Yes!! You get access to our mobile javmodel.com website with your same javmodel pass! Just go to javmodel.com from your mobile phone or tablet, login and enjoy all of your favorite videos and JAV Stars - you can access the entire JAVModel network wherever you are!

Why there is a very thin digital blurring over the female and male genitalia in most videos?

Due to Japanese law all adult movies are censored and a digital blurring over the female and male genitalia. We will try our best to provide more secret uncensored video online.

How do I download the videos to my hard drive?

If you're on a PC, right click on the "Download" link and choose the "Save Target As" or "Save link as.." option. On a Macintosh, hold when you click on the link. However, if you are using smart phone or tablet, there is no download options, you can only stream the video online.

I'm getting extremely slow download speeds from your servers. What's going on?

We have servers almost in every corners in the world. Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 50 KB/sec) from us but not from other sites, then you're experiencing this problem.

Miscellaneous
I can't play the videos after I download them. What's wrong?

Make sure you have the latest version of Windows Media Player. If it's not working, try uninstalling and reinstalling Windows Media Player, and then rebooting your computer. If it still doesn't work, most likely your registry has been corrupted by a virus, spy ware, or some other video playback program you installed. You will need to contact a local service technician to help diagnose your problem.

I'm having problems using a download manager. What can I do?

We don't allow download mamager now since we have servers in almost every corners around the world, the download speed is superb. Download manager will hurt our servers and it is not necessary.

Why I can't play your videos?

Streaming movies require that you have nothing on your PC/Tablet/Smart Phone or network that interferes with the communications between our streaming servers and your computer. If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.

Why was my application for membership rejected?

You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links above - we do not process credit cards and cannot assist with this issue directly.

You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.

You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.

You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process.